![]() Are both going to be paperless? Will my information be secure and confidential? I didn’t receive an email with my billing statement. Is there someone I can call for help? If I choose paper statements now, can I still sign up for paperless later? I receive both hospital and physician billing statements. M圜hart Frequently Asked Questions Enrollment Questions What is M圜hart? Is there a fee to use M圜hart? How do I sign up? Why can't I request a medication renewal for some of my current medications? Why can't I request or schedule an appointment? Why is my physician not listed as a recipient in the Medical Advice message screen? Who do I contact if I have further questions? Why does Teen M圜hart account sign up need to be done in person? What if I do not want my Teen to have their own M圜hart? What will happen to my proxy access if I decline? Can I request full access to my 14-17 year old’s M圜hart account? Your Medical Record When can I see my test results in M圜hart? Why are certain test results not shared electronically via M圜hart? If some of my health information on M圜hart is not correct, what should I do? If I send a message to my doctor, when can I expect a reply? Paperless Billing What are the benefits of paperless billing? Is there a charge for going paperless? Will I be notified when new billing statements are available? Will I be able to make an online payment? What if I need a paper copy of my billing statement to mail a payment or if I want a copy for my records? What if I miss seeing an electronic statement? Can I update my paperless preferences and go back to paper? I need help changing back to paper billing statements. ![]()
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